Refund & Exchange Policy

Returns and Exchanges

Because all Scrambles & Skills products are printed to order, we do not accept general returns or exchanges for reasons such as:

• ordering the wrong size
• changing your mind
• selecting the wrong color or product

Please review the sizing charts carefully before placing your order.

---

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will gladly replace it.

Please contact us within 7 days of receiving your order with:

• your order number
• a photo of the item
• a brief description of the issue

Once we review the issue, we will arrange for a replacement or refund.

---

Custom Products

Custom products (including Personal Best shirts and other personalized items) cannot be returned or refunded unless the item arrives damaged or there is a printing error.

Please double-check all custom information before submitting your order.

---

Shipping Issues

Scrambles & Skills is not responsible for:

• delays caused by the shipping carrier
• incorrect shipping addresses provided at checkout

If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

---

Lost Packages

If your package appears lost in transit, please contact us and we will work with the shipping carrier to help resolve the issue.

---

Refund Processing

If a refund is approved, it will be issued to the original payment method. Refunds may take 5–10 business days to appear depending on your payment provider.

---

Contact

If you have any questions about your order, please contact us.

We’re always happy to help.